Privacy Policy
Effective Date: October 2026
Business Name: Wireless Trendz
Locations: Knoxville, TN (West Town Mall) & Chattanooga, TN (Hamilton Place)
Website: https://wirelesstrendztn.com
At Wireless Trendz, we value your trust and are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard personal information submitted through our website.
1. Information We Collect
We only collect information that you voluntarily provide to us when submitting a repair quote request or contacting our team:
- Contact Information: Name, email address, phone number.
- Device Details: Device brand, model, issue description, and desired repair services (e.g., screen repair, battery replacement).
- Technical Data: Standard web log information such as IP address, browser type, and access times automatically collected by web servers for security and troubleshooting.
2. How We Use Your Information
The information collected through our repair quote form is strictly used to:
- Evaluate your device repair requests and provide accurate repair quotes.
- Contact you directly via email or phone regarding your inquiry.
- Schedule repair appointments or follow up on ongoing repair services.
- Maintain internal records and improve customer service.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Analytics
Our website uses standard browser cookies to ensure basic site functionality and improve user experience.
- Essential Cookies: Necessary for basic website performance and form submission handling.
- Analytics: We may collect anonymized usage data (such as page visits) to help us analyze traffic and optimize overall website performance. You can choose to disable cookies through your browser settings at any time.
4. Third-Party Services & Links
Our website may contain links to external sites or maps (such as Google Maps for directions to our Knoxville or Chattanooga storefronts). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when leaving our site.
5. Data Security & Retention
We take reasonable technical and administrative precautions to safeguard your personal data submitted via our contact forms against loss, theft, or unauthorized access. Quote request data is retained only as long as necessary to fulfill customer service inquiries or comply with legal requirements.
6. Your Rights Over Your Data
If you have submitted a repair quote or inquiry on our site, you may request to:
- Receive a copy of the personal information we hold about you.
- Ask us to update, correct, or delete any personal data we hold.
(Note: This does not include data we are required to retain for administrative, tax, or legal recordkeeping purposes.)
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
- Wireless Trendz — Knoxville
West Town Mall, Knoxville, TN - Wireless Trendz — Chattanooga
East Brainerd Rd, Chattanooga - Email: wireless.trendz@yahoo.com
- Phone: (865) 684-6597